Frequently Asked Questions
Everything you need to know about shopping with Motel Rocks.
How long does shipping take?
We offer various shipping options including Standard and Express delivery. UK orders typically arrive within 2-4 working days, while international shipping can take 5-10 working days depending on the destination.
What is your return policy?
You can return any unwanted items within 30 days of receipt, provided they are in their original condition with all tags attached. Please note that certain items like swimwear and intimates may have specific hygiene restrictions.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the courier's website so you can monitor your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Afterpay/Clearpay in selected regions.
How do I know what size to buy?
Each product page features a detailed size guide to help you find the perfect fit. We recommend comparing your measurements against our charts, as sizing can vary between different styles and fabrics.
Do I have to pay international customs duties?
Orders shipped outside of the UK may be subject to import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer upon delivery.